Refund & Cancellation Policy

VisPro Plus and VisPro Premium are subscriptions billed monthly or yearly in Australian dollars through Stripe. Your subscription renews automatically at the end of each billing period at the price shown when you subscribed, until you cancel. If we change the price of your plan, we will email you at least 30 days before the new price applies, and you can cancel before then.

You can cancel at any time from your Profile or through the billing portal linked there. When you cancel, you won't be charged again, and you keep access until the end of the period you've already paid for. Monthly plans can also be paused for one to three months from your Profile.

Monthly plans: we don't refund part-used months when you cancel for change of mind.

Annual plans: if you ask within 14 days of being charged for a new annual plan or an annual renewal, we'll refund that annual payment in full. After 14 days, cancelling stops the next renewal and your access continues to the end of the year.

To request a refund, email visproaus@gmail.com from your account email address. Approved refunds go back to your original payment method through Stripe. Your bank may take 5–10 business days to show it.

Forecasts are estimates, and real conditions will sometimes differ from what was forecast. That on its own doesn't mean the service has failed, but if something in the app isn't working as described, tell us and we'll fix it or make it right.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in this policy limits those rights.

visproaus@gmail.com