Refund & Cancellation Policy

VisPro Plus and VisPro Premium are subscriptions billed monthly or yearly in Australian dollars through Stripe. Your subscription renews automatically at the end of each billing period at the price shown when you subscribed, until you cancel. If we change the price of your plan, we will email you at least 30 days before the new price applies, and you can cancel before then.

New Premium subscribers get a 7-day free trial. Members upgrading from Plus to Premium aren't eligible for the trial. If you don't cancel before the trial ends, your trial becomes a paid Premium subscription at the price shown when you signed up. Cancel during the trial and you won't be charged.

The 7-day free trial on Premium is for new Premium subscriptions only, monthly or annual. If you already have a paid Plus plan and upgrade to Premium, no free trial applies: the upgrade starts straight away and you're charged the price difference for the rest of your current billing period, with credit for what you've already paid on Plus.

If you change billing frequency when you upgrade (for example, from Plus monthly to Premium annual), a new billing period starts on the day you upgrade. You're charged the full price of the new Premium plan, less a credit for the unused part of your current Plus period, and your plan then renews from that date.

The free trial is limited to one per person. If you've had a Premium free trial or a Premium subscription before, including one you later cancelled, you can't get another free trial. When you restart Premium, billing starts straight away.

You can cancel at any time from your Profile or through the billing portal linked there. When you cancel, you won't be charged again, and you keep access until the end of the period you've already paid for. Monthly plans can also be paused for one to three months from your Profile.

Monthly plans: we don't refund part-used months when you cancel for change of mind.

Annual plans: we don't refund annual payments for change of mind, including when a free trial or renewal is charged because it wasn't cancelled in time. Cancelling stops the next renewal and your access continues to the end of the paid year.

If you think you've been charged in error, email visproaus@gmail.com from your account email address. Approved refunds go back to your original payment method through Stripe. Your bank may take 5–10 business days to show it.

VisPro forecasts are a planning tool built from live ocean, weather and community data. Conditions on the day being different from the forecast doesn't on its own mean the service has failed, but if something in the app isn't working as described, tell us and we'll fix it or make it right.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in this policy limits those rights.

visproaus@gmail.com